Privacy Policy
Last updated: February 2026
At Ticino Outdoor, we understand that your privacy is important to you and respect how your information is used and shared. This Privacy Policy describes the information we gather, how we use it, and the steps we take to protect it.
About Caotix SAGL
Our website is owned and operated by Caotix Sagl - Ticino Outdoor. For requests regarding personal data protection, you can contact us using the details below.
Caotix Sagl - Ticino Outdoor
In di Bügei 13, 6950 Tesserete, Switzerland
Data Protection Officer: Akos Koltai
Email: akos@ticinooutdoor.com
Data We Collect
Depending on your use of our site and services, we may collect the following information:
- Name, title, gender, date of birth, nationality
- Contact details: address, email, phone number
- Booking information: trip details, dates, prices
- Financial information via our payment provider (for bookings)
- Technical data: IP address, browser type, device information
- Cookies and similar technologies
How We Use Your Data
We use your data to provide the best possible products and services, including:
- Personalizing your experience on our site
- Processing and managing your bookings
- Sending newsletters and promotional materials (with your consent)
- Market research and improving our services
- Analyzing site usage for better user experience
GDPR Compliance
We process your personal data lawfully, fairly, and transparently under the EU General Data Protection Regulation. We only process data when we have a valid legal basis.
Data Storage & Security
We keep your data only as long as needed for the purposes described above. We conduct annual reviews to determine if we still need to retain your data.
Our booking software servers are located in Europe (Zurich, Switzerland). Data security is of great importance to us, and we have implemented appropriate physical, electronic, and managerial procedures to protect your data.
Third-Party Sharing
We may share your data with third parties in the following circumstances:
- Partner companies and service providers
- Payment processors for secure transactions
- Analytics and marketing services
- When legally required (court orders, legal compliance)
Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
Social Plugins
Our website uses social plugins from various networks. When you visit a page with an activated plugin, a connection is established with the provider's servers.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@ticinooutdoor.com
Phone: +41 76 2801222
Address: Caotix SAGL, In di Bügei 13, 6950 Tesserete, Switzerland